Refund policy

Refund Policy At RITM, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help. Returns You may request a return within 30 days of receiving your order. To be eligible for a return, the item must: - Be unused and in its original condition. - Be in the original packaging. - Include all accessories and documentation, if applicable. Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. Damaged or Incorrect Items If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible. Non-Returnable Items The following items cannot be returned: - Items that have been used or damaged after delivery. - Products not in their original condition. - Gift cards (if applicable). - Personalized or custom-made items. Return Shipping Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent. Contact Us If you have any questions about returns or refunds, please contact our customer support team, and we'll be happy to assist you.